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Return Policy

Return Policy

Mesa Hollywood has a 5-day return policy on the purchase of new products (7 days for purchases made using Affirm Financing) from the 1st day of receiving (see Please Note section below for exceptions & details).

To return an item, contact us by phone (323-883-9090) or email (hwdstore@mesaboogie.com) by the fifth day to notify us and receive return shipping instructions. 

Please Note

  • Customers are responsible for all shipping charges for returned items. Shipping charges are not refundable.
  • If an item is returned and the free shipping option was chosen for delivery, the actual cost of shipping that item will be deducted from any refund or credit offered.
  • We do not accept returns of special orders, custom orders, consignment or used products.
  • If an item is altered or damaged while in customers possession, a restocking fee will be charged.
  • Products must be returned in their original box with their manual, warranty registration and all accessories to avoid a restocking fee.
  • In the event of shipping damage, ALWAYS save your packaging and contact us for further instructions.
  • If you have any questions about our return policy, please contact us.