Mesa Hollywood has a 7-day return policy on the purchase of new products from the 1st day of receiving for a refund and 30 days to return for store credit (see Please Note section below for exceptions & details).
To return an item, contact us by phone (323-883-9090) or email (firstname.lastname@example.org) to receive return shipping instructions.
- Customers are responsible for all shipping charges for returned items. Shipping charges are not refundable.
- If an item is returned and the free shipping option was chosen for delivery, the actual cost of shipping that item will be deducted from any refund or credit offered.
- We do not accept returns of special orders, custom orders, consignment or used products.
- We do not accept returns of items that have been altered or damaged while in customers possession.
- Items need to be returned in their original condition with all associated packing materials and accessories intact or a re-stocking fee of 15% will be applied.
- In the event of shipping damage, ALWAYS save your packaging and contact us for further instructions.
- If you have any questions about our return policy, please contact us.